Mobile Voucher FAQs
Everything you ever wanted to know about Mobile Voucher
Do all Swiss mobile providers accept Mobile Voucher?
No, not quite. But most of the well-known Swiss mobile providers are on board, and new ones are being added all the time. So if you're a prepaid customer of Swisscom, Salt, Sunrise, M-Budget, Lebara, Lycamobile or Yallo – look out for the logo or ask for Mobile Voucher.
What amount can I top up on my prepaid mobile using Mobile Voucher?
You're flexible when it comes to choosing the amount to top up. However, the individual amounts vary from provider to provider. You will find a summary of possible top-up amounts here.
What conditions do I need to meet to be able to use Mobile Voucher?
At payment terminals, you can also pay for your prepaid credit by credit card or cash and do not need to have a card.
Where can I top up my prepaid mobile using Mobile Voucher?
Mobile Voucher enables you to top up your prepaid mobile at more than 9,000 payment terminals throughout Switzerland. Simply look for the Mobile Voucher logo at the checkout. Or ask for Mobile Voucher.
What advantages are there in topping up with Mobile Voucher at a payment terminal at the point of sale?
You top up your prepaid mobile where you are paying for something else anyway. At the supermarket, in the clothes shop or at the hairdressers. Simply look for the logo or ask for Mobile Voucher!
How much does it cost me to top up my prepaid mobile with Mobile Voucher?
You only pay the amount that you use to top up your mobile. There are no charges.
What do I need to do to top up my prepaid mobile at a payment terminal?
The process is pretty simple. It takes only a few simple steps for you to top up. You will find detailed instructions here: How it works.
Can I top up for somebody else?
Yes, you can. All you have to do is name the right mobile provider at the checkout.
The air time wasn't credited to my mobile phone properly. What should I do?
Contact your mobile provider's customer service department.
Is Mobile Voucher secure?
Yes it is. The companies involved – Worldline as experienced specialists in cashless payment, and Swisscom, Sunrise, Salt, M-Budget, Lebara, Lycamobile and Yallo as well-known mobile providers – ensure the greatest possible security.
I have a foreign Maestro card. Can I still use Mobile Voucher for my Swiss prepaid mobile?
At payment terminals, you can also pay for your prepaid credit by credit card or cash and do not need to have a Maestro card.